Bonuses through the operator's eyes

04.02.2025
Bonuses are a strategic investment in attracting new customers and increasing their business value. In terms of numbers, bonuses help reduce the cost of customer acquisition (CAC) and increase its lifetime value (LTV). For casino operators, this is a kind of investment that should pay off due to the activity of the players.
Here’s how it works: if the casino has a 4−5% advantage on slots, then each player’s turnover brings a small but stable income. For example, if a player has invested € 1,000, the operator receives about € 40 of net profit. (€ 1000×0,04 = € 40). At the same time, it is important to remember that most players do not reach the fulfillment of all wagering conditions due to high requirements. 💰 This makes such offers profitable for the operator, and many bonuses remain unclaimed.

Now about the key mechanisms. Operators use various restrictions to minimize risks. For example, maximum bonus winnings are often limited, and wagers during wagering cannot exceed a certain amount (say, € 5 per spin). In addition, bonuses can only be available for certain slots, which also helps to control risks.

👓 Let’s take a practical example from the world of iGaming. Let’s say an operator offers 200 free spins with an x50 wager.

The average RTP of the slot is 96%, and each spin costs € 0.10. On average, a player can expect to win in the amount of:
200 x € 0,10×0,96 = € 19,20.

To withdraw this money, the player needs to make a turnover of
€ 19.20×50 = € 960.

If the player completes this turn, the operator gets his share — approximately € 38.40 (€ 960×0.04).

As a result, we see that bonuses are a powerful marketing tool in the online casino world. They help attract new players, keep them interested, and keep them engaged for a long time. But the success of such programs directly depends on accurate planning and competent implementation.🧮🤔